• Glossary

  • Glossary

• My Account

  • ★ Transaction Summary
  • ★ Portfolio Value Explained
  • Community Guidelines For Display Names
  • Editing Your Personal Details
  • Resetting Your Password
  • Market Maker FAQ's
  • Bereavement

• Deposits and Withdrawals

  • Why am I being asked for documents again?
  • If I have been gifted a sum of money can I use it for my Football Index deposits?
  • Depositing Funds
  • Changing Your Payment Method
  • Can I use someone else’s card to make a deposit?
  • Withdrawing Funds
  • Withdrawal Times
  • Why Can't I Always Choose How I Withdraw My Funds?
  • Documents - What & When

• Responsible Gambling

  • I have been asked to provide my GamStop details direct from GamStop, how do I do it?
  • Self-Exclusion
  • Age & Residency Verification
  • Age Policy
  • Deposit Limits
  • Time Out
  • Hourly Pop-up Messages
  • Closing Your Account
  • Affordability Checks

• Order Books

  • Price Movement Preferences
  • Order Books FAQ's
  • Offers FAQ's
  • Bids FAQ's

• COVID-19 Market Updates

  • Coronavirus Media Update

• GDPR (General Data Protection Regulation)

  • General Information
  • Information Collection
  • Data Retention and Purpose

• Customer Security

  • Suspended Accounts
  • Restricted Areas
  • Customer Security FAQ

• Football Index Support

  • ★ Complaints and Disputes
  • Contact Our Support Team