Help Centre


If you consider that gambling has become problematic for you or you believe that you are at risk of developing a gambling problem, with Football Index you have the ability to Self-Exclude yourself from future participation.

You can opt for definite self-exclusion from 6 months up to 5 years. 

You can self-exclude your account under the ‘My Account’ section or alternatively, you can contact our customer service team for assistance. Further information how to exclude on our platform can be found below.

Whilst we will return your Account Balance as soon as practicable if you contact our customer services team, it may take up to 12 months for us to liquidate an existing portfolio on your behalf and an administration charge may be applied in line with our Terms of Use. This is to ensure that we can adequately protect the market for other Traders still using the platform. Please note that the value of your portfolio is not static and will fluctuate in line with market movement. In the event we are unable to sell your shares within 12 months, they will be considered to be expired. 

Upon receipt of your self-exclusion request, we will take the necessary measures to block your account for any gambling activities on our website and any affected 3rd parties while you are self-excluded. Should you request to increase the period of your self-exclusion (via customer service) the terms of the new agreement will become effective immediately upon confirmation of its receipt. 

Upon your self-exclusion period expiration, your account will not be automatically re-activated, but only upon request and will come into effect after a further 24 hours cooling-off period following its receipt. If you want to reactive your account, please send our customer service team an email and they will get in touch to arrange a suitable time to give you a call and take you through the process. 

As a further preventative measure, We recommend You consider applying the same safeguard at other gambling operators with whom You hold an account. You may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit


If you wish to Self Exclude, please follow these simple steps:


  1. Ensure you have read the above information and that you understand what will happen to your Account Balance and portfolio when you apply self-exclusion
  2. Click on ‘Account’
  3. Click on ‘Player Protection’
  4. Select ‘Self-Exclusion’ from the drop-down menu
  5. Click ‘Go’
  6. Select your Self Exclusion Period
  7. Enter your password
  8. Click ‘Confirm’


Help Organisations

If you would like advice and support in relation to your gambling, or if you are concerned about a close friend or family member then there are various support services you can turn to for help.

UK National Helpline: 0808 8020 133

Gamblers Anonymous


National Problem Gambling Clinic
Urgent Advice Line: 0800 0234 650

UK National Helpline: 0808 8020 133